Grupo Almo | Cargo Expreso is a leading corporation with more than 50 years’ experience in security, logistics and parcel service, operating in Central America and Panama. The company is characterized by the commitment, trust and responsibility of more than 5,000 employees in the region.

Each service provided by Grupo Almo | Cargo Expreso complies with international standards guaranteeing innovation, efficiency, and high quality. Achieving the satisfaction, trust, and credibility of clients and allies is its main goal. For this reason, their vision is based on investment, governance, and constant evolution of service networks to maintain a leading position in each business unit, which guarantees sustainable growth.

Three years ago, Grupo Alamo |Cargo Expresso decided to start a process of digital transformation, choosing Oracle Cloud Customer Experience (CX). They realized that the core of their industry is data, which cannot just appear overnight, but instead they needed to develop the technological foundations on which that data could be generatedar.

What were the challenges faced by Grupo Almo | Cargo Expreso before implementing the digital transformation process?

“ There are three world leaders in digital transformation tools, we trusted Oracle for three important reasons:

✔ First its origins, Oracle’s base does not stray from the American culture that is based on innovation and on creating many things close to customers.

✔ Second, its proximity to customers. For me, Oracle’s most differentiating tool is CX, which, due to the demands of the American markets, has come to know the wants and needs of customers, and today in the in the parcel service, the business we are in, it is super important to know the customer and the customer of my customer

and CX was the only tool with the full

✔ The third reason is data, Oracle is leader on master data management worldwide, and that will always be the case because they continue investing in it, in fact the level of database that they currently manage with artificial intelligence guarantees that we have a great future on what we have built.”

“These three characteristics fit perfectly with the strategy that we wanted to have in the future of our business”, explained Mario Tejada, Executive Director of Grupo Almo | Cargo Expreso.

The success of the digital transformation project in Grupo Almo | Cargo Expreso relies on integrating strategic tools that allow effective management in the different customer service areas through the implementation of the following modules:

• Oracle Sales and Service
• Oracle Digital Customer Service
• Oracle Integration Cloud
• Oracle Visual Builder Cloud Service
• Oracle Eloqua Marketing Cloud
• Oracle CPQ

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